Tag Archives: customer service

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Social Media – The Ultimate Experience in Customer Service

What do your “Likes” mean to you? When we “like” our favorite product on Facebook, we’re not simply telling everyone in digital land what our interests include. No: what we expect from those “Likes” is the interpersonal relationships we experience every day with comments, shares,


Customer Service Goes Social [Infographic]

Customer service is a huge part of any business.  Bad customer service can result in a lost customer; in fact, 800 out of 1,000 people surveyed said they did not make a specific purchase due to bad customer service.  Additionally, consumers are twice as likely