Tag Archives: customer service

Social Media – The Ultimate Experience in Customer Service

What do your “Likes” mean to you? When we “like” our favorite product on Facebook, we’re not simply telling everyone in digital land what our interests include. No: what we expect from those “Likes” is the interpersonal relationships we experience every day with comments, shares, pokes, and whatsits. “Liking” a brand on Facebook means a

How JetBlue Turned Me into a Loyal Customer

We have all taken a flight across country, over international lines, or from one state to another and I’m sure there are lists of things we could number off that have made us disgruntled or pleased, either while waiting at the airport or in the sky. Personally, I have flown for many years and by

Customer Service Goes Social [Infographic]

Customer service is a huge part of any business.  Bad customer service can result in a lost customer; in fact, 800 out of 1,000 people surveyed said they did not make a specific purchase due to bad customer service.  Additionally, consumers are twice as likely to tell their peers about a bad experience than a