Social Help Desk: A Growing Trend

Help Desk

Many people spend more time on social media than they spend on any other online activity. We see little Timmy sliding into third base. We rant about the latest political hotspot or condemn our favorite teams for making mistakes. We chat with friends and family. We request help from social media help desks…

Wait, no we don’t. We don’t use social media to get help from companies. Not yet, at least.

There’s a growing trend towards using social media as a way for customers and businesses to work out issues. This infographic from Desk has some aged data, but the points they make about the social help desk revolution are extremely valid. Check it out and click to enlarge.

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  1. Hi Rocco, according to Nielsen Consumer Report, the figure even more extreme. Average 94% of people trust peer recommendation.

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