A social business is a natural evolution that organizations go through in order to address the social customer. This infographic explains in detail who the social customer is, and the process used by organizations to implement a social business strategy.

A few points it lays out:
  • The evolution of social business
  • Common social organizational models
  • Collaborative social organization
  • Facts about social business
  • Social business technology vendors

The Social Business Book
The Social Business infographic created by Online MBA

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Written by Guest Post