Over the last couple of weeks, my exploration into the world of effective automotive social media has turned more towards pitches and consultations. We’ve spent 9 months now digging deeper than ever before into what constitutes success and we’ve come to the conclusion that it’s pretty simple – if you aren’t selling cars and driving business to the service drive through social media, you’re not doing it right.
The posting strategies that have proven to be successful are a whole other topic that couldn’t fit into a single blog post, so for now I just want to explore the quick and easy methods that I’ve used to tell if a Facebook page is working or not. It comes down to reach, which means that the answer has absolutely, positively nothing to do with fans. I’ll demonstrate that in a moment.
First, let’s take a look at what you want to see on your page or other pages to determine if they’re posts are actually being seen and having an influence on local people on Facebook.
All of the examples above have varying levels of likes, many of which are higher than most dealers. This is used to grade how well a page is doing, but it’s a false positive. The real number to look at rather than likes is the number to the right – “talking about this.” You can determine how many people are actually being reached based upon this number. For example, look at the second example from the top. It has a ton of fans so it must be doing well, right? Wrong. With only 67 people talking about it, that means that the vast majority of the “fans” are not seeing the posts at all in their news feeds.
Keep in mind that it’s a small ration of reach. In other words, the bottom example that has 70 people talking about this is reaching much more than the one above it that has 14 people talking about it. As a rough estimate, you can multiple the number of people talking about it by 20 and that’s approximately the number of people being reached by the page in a given week. In other words, the bottom example is reaching around 1400 people per week and the one above it is reaching around 380 per week.
Here are some examples of what pages should look like after a few months or even weeks of doing the right things on their page:
As you can see, the engagement ratios (determined by dividing the number talking about this with the total number of likes) are much higher in this batch. Even the page at the bottom with a mere 267 likes is talked about by nearly three times as many people as the page above with over 73K fans. The number of people reached by the dealerships’ messages through use Facebook news feeds is much, much higher for these properly managed pages.
It’s not just about how many people you’re reaching. It’s also about where the people you’re reaching live.
Here’s an example of a page that is reaching a lot of people:
As you can see, they have 2,769 people talking about the posts. They have a good engagement ratio relative to their fans and they’re growing nicely. They are very popular in New York City and reaching more 18-24 year olds than any other demographic. You can easily tell when they started targeting more people with Facebook ads based upon the graph.
It all looks great, right? Well, considering this is a dealership in California, it’s likely that they’re focused on getting nationwide popularity. This is a very bad idea.
I went through 74 people who had liked, shared, or commented on their posts. I could not find a single person engaging with the dealership that was within 30 miles of the store. You cannot easily sell cars to people when you’re targeting the whole country. Is it possible? Sure. Is it much less likely than if you maintain a strong local following and target the people who can actually drive to the dealership and buy a car or get their transmission serviced.
In thirty seconds and two clicks of the button, you can tell very quickly if your Facebook presence is working even without seeing the Facebook Insights. I’ve shown dealers how to dig deeper into their insights to prove it even further, but these two telltale signs are very clear indicators of a page’s presence and how well it is working.
Facebook should be localized. The number of fans is a much less important indicator than the number of people who are actually seeing your posts. The sooner you understand the way that Facebook marketing truly works, the easier it will be for you to find success and start selling cars as a result.