About Scott Cohen

Scott Cohen, CEO of 180Fusion, a 15+ year industry veteran in the internet and software sector. As a recognized thought leader he has successfully supported Fortune 500 executives to SMB market on global marketing initiatives. Cohen is responsible for the overall vision and strategy for 180Fusion. Find out more about Scott and 180 Fusion at www.180fusion.com

Social Media isn’t a Megaphone. It’s a Two-Way Radio

Megaphone

Social media is the one marketing medium that allows customers and businesses to interact in an organic fashion.  However, it astonishes me just how many companies don’t take advantage of this.  Rather than engaging with their customers on social media, they use it to tell the customer what the business wants to say.  There is very little listening going on.

I would suggest that every business should use social media as a two-way radio as opposed to the megaphone that it currently is for so many companies.  When you listen as well as speak, you get the opportunity to find out what your customers want, what they need, and what they think of your business. [Read more...]

3 Ways a Small Business can Make Money on Social Media

Money

For the majority of the last decade, social media was viewed by businesses as a frivolity; something they would dabble in to appease their devoted customer base.  However, with Social Media becoming ubiquitous in our lives through cell phones, tablets, and desktops, companies are beginning to realize that there are effective ways of monetizing their social media presence.

The caveat to making money on social media is that businesses can face a backlash from their followers if they abuse their social followings with too much monetization or they are solely interested in monetizing.

Thus, a balance has to be struck.  Businesses must still engage with their customers and give them value for following them.  And when they do attempt to monetize, they should do it in a tactful way, as to not alienate their followers.

1. Hidden Specials

A great tactic that can be used to monetize a social media following is the hidden special or promotions.  A hidden special is one that is wrapped into an otherwise normal and engaging post.  For instance, a company could post a caption competition on their Facebook page.  They could ask for their followers to come up with the funniest caption to a photo of a cat.  Then, the winners would be rewarded with a 30% off coupon.

These competitions are similar to my children’s’ soccer league, everyone wins and everyone gets a trophy.  Regardless of whether the caption is considered the funniest or not, the business could send a private message to all participants containing a 30% off coupon.

2. Focus Grouping

Another indirect way a small business can monetize a social media following is through focus grouping their followers.  Often times, small business owners create specials or sales based on their gut feelings or seasonal trends.  But, wouldn’t it be great if they knew exactly what their customers wanted to purchase, and then place those items on sale.

By simply creating a poll and asking their followers which products they wished were on sale, a small business owner would take the guess work out of sales and optimize their promotions.  Also, as a bonus, once those items are on sale, the business owner could private message the poll participants to let them know that their desired products are now on sale, creating instant sales.

3. Social Only Specials

The easiest way to gain followers and make a small business’ current followers feel valued is to offer social only specials.  These are specials that require a code or coupon in order to be claimed.  That code or coupon is delivered via social media to the company’s loyal followers.

By advertising these social only specials on the website and in the store, a small business will grow their social media followers, and give them a feeling of exclusivity.  Pretty soon, the customers will begin talking to their friends about the exclusive deals and the social media following will grow through a grass roots campaign.

There are literally hundreds of other ways a small business can tactfully monetize their social media followings.  Let us know some of your own methods in the comments below.