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How to Deal with Trolls on Your Social-Networking Sites

Dealing with Trolls

If you’re feeling like “OMG WTF” when scrolling your comment thread, you may be dealing with a troll. Trolls aren’t just readers or customers who are complaining about your product or service; these are creatures, spawned of the Internet, with the sole purpose of being a nuisance or creating a destructive presence on your site. Trolls don’t have legitimate grievances and they don’t want to talk rationally about their concerns.

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