Canadians Spend more Time on the Internet than any other Country in the World (Infograph)

Canadians do not live in igloos, play hockey all of the time, or have moose as pets. Canadians do say toques appose to hats, “pop” instead of “soda” and “chocolate bars” rather than “candy bars”. Canada does have Provinces instead of States, a Prime Minister as a President and they do say EH… a lot.

OH and yes, they have Internet.

According to recent studies, Canadians top all other countries with a whopping 68% amount of time spent on the Internet. It seems that they really are friendly too, with studies showing that Canadians like to get social on Facebook with a penetration rate of about 51% of the population, or 66% of the online population. Canada has become extremely important to Facebook, since 17 million Canadians have a Facebook account. [Read more…]

The Rise of the Social Consumers: How CRM has Evolved

It would be incorrect to say that there is a new type of customer out there. In reality, they are the same customers, they’re just consuming their data and information in a different manner. They’ve gone social.

This shift has forced businesses to approach their customers in different ways. The message has been replaced by the conversation. The methods of communication have morphed from a simple line to a convoluted mess of back and forth interactions. The way that businesses perform customer relationship management has spun on its head.

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Postling has a Tremendous Year and adds YouTube and Analytics to their Social Media Tool

In September of this year, we announced Streams to the Social Media tool, Postling. As the year closes, much success has come to our handy social media asset that has enhanced the lives of many business owners incorporating social media. Postling started 2010 with only 1,000 users and now as the end of the year approaches they have reached a confounding 20,000 users.

Postling began the year starting with 2,500 linked accounts to a whopping 50,000. Even the amount of posts have super-sized with 5,500 more posts and 12 million comments in December.

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With 70% Spam Links, Facebook Blocks URL Shortener

Update: links appear to be working on Facebook again. No word as to what arrangement Bitly made with Facebook.

URL shorteners are often the biggest spam challenge facing sites that aggregate content submitted by users. Social news sites like Digg and Reddit never promote these links, opting for direct links instead, but what about sites like Facebook and Twitter? Their update length restrictions were likely the reason for the URL shortener boom.

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Surprising Stats of the Day: Facebook vs Twitter

Just when you thought you’d seen every comparison between Twitter and Facebook and came to the conclusion that they’re really two different sites with different uses and demographics, here comes another burst of information to confuse the issue, make you second guess what you thought you knew about the who/what/where of social media, and put you in the precarious position of writing paragraphs that are way too long to open a blog post.

We found this particular graphic through our friends at Gigaom in a nice writeup they did on the piece. As you can see, there really doesn’t appear to be too much of a statistical difference between the two sites, but those who know them realize that sometimes they’re like night and day. [Read more…]

Crossroads: 7 Questions that Twitter, Digg, and Others Must Answer in 2011

When I originally posted this article on Techi, I forgot to take one major thing into account. Most people who are passionate about their favorite social media sites are often blinded by their feelings. They understand the need for change and innovation but often do not take honest feedback very well.

That was the case with these questions as I received a barrage of emails, IMs, and even phone calls from people telling me that their favorite sites “are doing just fine, thank you very much.” In most cases, I replied with a terse but honest response.

“Wake up.”

If there’s one thing that we’ve learned from MySpace, it’s that no matter how big you are you can fall if you don’t adjust. Social media is mercurial with it’s rate of change and as a result many (most?) who have fallen over the years did so because they didn’t ask themselves the tough questions.

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Switching to @opera for a week. We’ll see how it goes.

Nothing social media related in this article other than the fact that it was a Reddit and a Digg story that compelled me to do it.

For a while, I’ve been held in the shackles of Firefox. The extensions, the power, the Swiss Army Knifesqueness of it has kept me as a prisoner. I would never have considered switch but recently it seems that the memory and crashing issues are getting worse, not better.

Chrome has pulled me and most of my non-Firefox-required activities happen on Chrome, but there’s something too Googleperfect about it that has kept me from full adoption.

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Twitter 2010: The Year in Review

Just when we thought that 2009 was the wildest possible year for Twitter and that this year was going to bring some normalcy to the site, 2010 happened.

In this Flowtown infographic insightfully titled “The Good, The Bad, The Ugly” we can see that the ups and the downs were as pronounced if not more pronounced than those of 2009. What will 2011 bring? Stay tuned. We’re almost there.

Perhaps my favorite part of this graphic is the list of notable people who joined Twitter in 2010. Lots of people join Twitter, of course, but the fact that these people weren’t on Twitter before 2010 is amusing in some cases, surprising in others.

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Why Every Event In The World Should Allow Participant Live-Tweeting

For the most part, live-tweeting by event participants is frowned upon everywhere other than at tech conferences. Organizations have banned it. Some will hand out fines if their participants are caught doing it.

It’s further proof that the power-the-be in most large organizations just don’t get it.

Imagine being able to follow Twitter feeds during an event and having more than just your buddies and random watchers tweeting about it. What if the people IN the event were Tweeting as well. It could make for some interesting interactions and would help people be more engaged. American Idol is considering making their Twitter rules more relaxed for contestants, but that’s really just the start.

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